Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche

Really helpful, patient, and kind receptionists/ managers. On the day of arrival, we were delayed, so due arrival after reception closed. Messaged via Booking.com, and they replied with clear instructions. The same when we've called a previous stay. Welcoming the next morning and helpful. Secure parking, quiet and comfortable beds ensured good night's sleep for all 5 of us and our dog. We likely the connecting doors, as gives peace of mind for us parents, and privacy for teenage sons. PS great bakery/patisserie/chocolaterie in Coquelles village (but no coffee). Good restaurant next door (we haven't tried in-house yet as too long and unpredictable a journey from North of England to book in advance.

The hotel suited our needs as it was near the Shuttle. The member of staff who was working that day was extremely helpful. He allowed us to secure our bikes inside the hotel and then offered us a change of room (due to an issue). We noticed that he was the only member of staff working and attended to everyone with a calm and pleasant manner. (We think he was called Matt.) Room was clean and bed was comfortable.

The property replied to our questions fast after we booked. As promised we had a ground floor room with windows to park our motorbikes outside. Breakfast was brilliant, continental breakfast with a twist, there was so much variety n an all you can eat buffet. Secure parking from 10pm to 7am, guests were given a code to gain access. There was a bistro next door that gave discount when staying at the property portions enormous, outstanding quality and staff very hospitable. We had a bath, granted it was small but it was a bath and after riding over thousand miles it was worth it. Beds were comfortable, rooms were small but had everything we needed, they were clean, soap for hair, body n face was included and was sulfate free. 5-10min journey to the euro tunnel There is a bus that takes you to citie europe for free which is 3min walk from the hotel Couldn't have stayed in a better place

Great location if your using Le Shuttle, has good secure car park. Close to ventures to get evening food. Didn’t do breakfast due to early departure. The rooms are good value for the price, but as a couple we found the rooms are good around the bed a bit tight, not an issue for 1 night given the positives. And the dog came too ……. Charged €10 for the dog , but he was made welcome and there was grass around the premises along with bins.

Unlike many of the Hotels in the tunnel area, this hotel was in an area of Coquelles where you could take a walk and there were some nice restaurants and eateries very close by. The breakfast was very good and the staff were exceptional. The lounge bar are was small, comfortable and welcoming. Ground floor room very accessible and free parking a bonus.